FAQ

FAQ:

When will my order ship? Ready-to-ship items will ship within 7 business days (M-F). All dyed-to-order and/or preorder items have a processing window of 3 weeks until shipped (not delivered). We do our best to get these items out as soon as possible. All items are shipped via United States Postal Service. Please be sure that the address provided is correct before submitting your order. If there is an issue with shipping to your provided address and the shipment is returned, you are responsible for the re-shipping costs.

 

Preorder items: All items labeled with “preorder" are dyed-to-order and come with a wait time of 3 weeks until shipped. Preordered collections have a varied wait time depending on how many orders we received, please refer to the collection listings for a more specific timeline. Please note that any non-preorder items that are purchased with a preorder will be held until the preorder is ready.

Color Disclaimer: While we do our best to accurately represent each colorway through our photos and descriptions, colors may still vary. This is due to factors such as individual monitor settings, device displays, and lighting conditions.

Please also note that colors can shift in appearance under different lighting situations (e.g., natural vs. artificial light) and may look different when placed next to other colors. We cannot guarantee that the colorway you see on your screen will exactly match the product in person.

Additionally, the same colorway may look noticeably different across our different bases. Factors like fiber content, texture, and how the yarn absorbs dye all contribute to these differences. We believe this variation adds depth and uniqueness to each skein.

As each skein is hand-dyed, the slight variations & nuance are part of the charm and character of our products!

 

If I order multiple skeins, will they be the exact same? Due to the hand-dyed nature of our product, no two skeins will ever be the same. If you are purchasing multiple skeins for a project, please order them at the same time and alternate rows. We do our very best to represent the colors accurately in our photos, please also refer to the colorway description for more details. Colors in monitors will vary.

 

I have an issue with my order what should I do? Please email orders@hueloco.com to resolve any issues with your order.

 

How long will it take for me to receive my items once shipped? For domestic purchases, it takes approximately 5-7 business days. Mail delays can and do occur. Please contact USPS (usps.com) or your local post office to inquire about any packages that haven’t been received for carrier updates before contacting us. We will do our best to look into it, however, Wilderness Serenity is not responsible for any lost or delayed packages.

 

Can I wash my yarn in the washing machine? We always recommend hand-washing your knit or crocheted items with cool water. Lay flat to dry. We are not responsible for damaged items that are put through the washing machine or dryer.

 

Why does my colorway look different from the picture on the listing? First, please consider that small batch dyeing produces varied results. Uniqueness is one of the most beautiful elements of hand-dyed yarn and generally appreciated. Unless you receive the exact skein that was photographed, items you purchase from the store will have their own color variations and shifts. Colors in monitors will vary. The color you’re seeing on your computer may be generating a more green or red shade on the color spectrum. Lastly, some of the skeins that move through the shop are re-skeined due to tangling. This means that the fiber has been rewound and that the color will be evenly distributed throughout. Many hanks that leave the shop have not been re-skeined and will look ‘color blocked’ until caked.

 

My yarn is bleeding, is that normal? It’s normal for your yarn to bleed slightly for the first couple of washes especially if the colorway is saturated. Try soaking your hand knits for 5-10 minutes in cold water and lay them flat to dry. Although super wash yarns can be machine laundered we always recommend hand-washing for longevity. Your yarn should not bleed onto your hands while knitting, if this occurs please contact us at wildernessserenityfiberarts.com to resolve the issue.